Q) What are the shipping charges for orders shipped partially filled?
A) There is no charge for backorder shipments.

Q) What is meant by "flat rate" when it comes to my shipping charges?
A) Superior Cigars charges you one price for shipping regardless of the package's weight. This service is only available on overnight orders.

Q) When will I see the charges on my credit card?
A) We do not charge your card until the day the order is shipped.

Q) Is my personal and credit card information secure?
A) We process all our orders on a secure server to ensure your personal data is protected with the utmost in Internet technology. Superior Cigars will not share or sell any customer information with third parties.

Q) What if I'm looking for a cigar that's not on your site?
A) Please drop us a call or an email. We purchase directly from most manufacturers and can get almost any cigar made. We will get back to you with a quote and approximate delivery time. All special orders are not cancelable and will be automatically shipped and charged to your credit card upon our receipt of the cigars.

Q) What about my state tobacco tax?
A) Superior Cigars is obligated to collect New York State tobacco tax. We must include a charge of 37% only to orders delivered in NY State. We do not collect taxes for any other state. However you might be responsabilty for state or local taxes depending on what state you in.

Q) Do you ship Internationally?
A) Yes our shipping policy is as follows:

INTERNATIONAL SHIPPING POLICY

1. If your country does not allow tobacco to be imported from the United
   States then we can not service you.  

2. All international orders are shipped via Federal Express or USPS Express Mail. We use these methods because they are fast, insured and traceable. If you prefer another method for cost purposes we will accommodate but we do not recommend it. The actual shipping costs are figured when the order is charged and may differ from the price quoted on your order.

3. Every order we ship is triple checked by our staff before it is
   packed. However, once a package leaves our store with an international
   destination we can no longer be held responsible if something happens to
   it in customs. If customs opens your package and charges you duty,
   confiscates merchandise or anything else of that nature we can not be
   held accountable. If the package is lost in transit or damaged prior to
   reaching customs then the package is insured.

4. We require a front and back copy of the credit card being used for
   the purchase to be faxed to us, for proof of card number and signature.
   Please make sure that the copies are light enough to be legible once
   faxed. This is very important.

5. We require a copy of your Driver's License for proof of age, identity, signature match etc... Again, please make sure that the copies are light enough to be legible once faxed, very important.

The number to fax to is (631) 952-5970. Please call your local operator
for the correct country codes.